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8/1/2012 · Literature review and discussion on customer loyalty and consciousness Akin, the higher service quality and customer satisfacti on is the more loyalty increases. According to .

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Through the review of the literature it is shown that customer satisfaction measurement provides a means to better understand the needs of social service customers and to empower customers by creating customer-centred services.Customer Satisfaction and Loyalty: A Literature Review in the Perspective of Customer Relationship Management Choi Sang

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Customer Satisfaction and Service Quality: A Critical Review of the Literature and Research Implications for the Hospitality Industry Haemoon Oh and Sara C. Parks Hospitality Research Journal 1996 20 : 3 , 35-64

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9/3/2016 · A Literature Review and Critique on Customer Satisfaction LIU Huiqun1, ZHAO Xin2 1. School of Economics, Tianjin University of Commerce, Tianjin, China, 300134 2. Department of Economics and Management, Dezhou Vocational and Technological College, Dezhou, China, 253000 [email protected] edu. cn Abstract: The concept of customer satisfaction has

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3/12/2018 · Customer journeys have become an increasingly important topic in service management and design. The purpose of this paper is to review customer journey terminology and approaches within the research literature prior to 2013, mainly from the fields of design, management, and marketing.,The study was conducted as a systematic literature review.

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